Just wanted to drop you a note to Thank You for the Most Prompt response in regards to my latest issue.
Your son Tom, and his able assistant Kyle, were Most Professional.
My satisfaction, with ALL of your services, dating back to December of 2009, with our initial meeting with my furnace issues,
followed by the A/C issue in May of 2010, until now, well "words" just won't suffice.
Your attention to detail and punctuality lend itself to what Customer Service is all about.
You, Your son Tom and Kyle certainly have "raised the bar", in regards to Customer Service.
Other companies would be benefited by using your organization as what they should strive to be.
So, I wanted to let you guys know about a great HVAC and Plumbing company that is local. We moved to your city in 2010 and on our HVAC was a tag with service dates from Passanisi Services. So we gave them a call and since then they have serviced our HVAC needs three times a year. They have a small price for this service but they discount any "emergency calls." When my wife was 6 months pregnant our A/C went out Tom Sr. came out with in an hour or two just because he knew she was pregnant. He fixed the problem which ended up being a fuse. He charged me under $20 for the "emergency call," diagnoses and replacement of the fuse. We had out dehumidifier pump go and the price was basically for parts. We also had one of main drains back up and his son Tom jr. showed up and fixed the plug at a minimum cost. Recently our hot water tank began to leak. It was just before 4:00p.m. and I made a call to Passanisi Services. They made sure that everything was shut off. They were over first thing in the morning and before 11:00 they had new hot water tank installed. Guys this company is local and amazing! I'll stand behind these guys any day of the week.
Response to this comment - "I agree"
"I totally agree!"
"I agree! Tom is the best!"
"Loved having them when we were there in Amherst"
"Jr. still lives here. Sr. still does calls in Amherst every week.
They are the best. Get on a maintenace program you will never